We've all been there. Â Whether you are working on a puzzle, playing a board game or building a LEGO castleâone missing piece can ruin the whole experience.
AÂ little boy named Luka learned this lesson all too well. His dad warned him to leave his LEGO minifigure behind on a trip to the supermarket, but Luka didn't listen. Instead, heÂ took his favorite minifigure into the grocery store, and there he lost his treasuredÂ LEGO man,Â thus ruining his set.
Rather than jump on the "I told you so" bus, Luka's dad told him to write a letter to LEGO. So Luka did just that and shared his sad tale with LEGO customer service. He wrote:
"Hello. My name is Luka and I am seven years old. With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good. My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one. I promise I won't take him to the shop again if you can. Thank you."
And now, thanks to this clever response, the internet has fallen in love with Richard fromÂ LEGO. His gift to Luka is a gift to us all.
Thanks for sending us an email!
We are very sorry to hear about you losing your Jay minifigure but it sounds like your dad might have been right about leaving it at home. It sounds like you are very sad about it too.
Normally we would ask that you pay for a new one if you lose one of your minifigures and need to have it replaced. My bosses told me I could not send you one out for free because you lost it but, I decided that I would put a call into Sensei Wu to see if he could help me.
Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again. He told me to tell you, "Luka your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!" Sensei Wu also told me it was ok if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.
So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!
Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.
You will see an envelope from LEGO within the next two weeks with your new minifigures. Please take good care of them, Luka. Remember that you promised to always leave them at home.
LEGO Consumer Services"
While we are all swooning at Richard's ability to make this boy's day, we are even more impressed that he backs up Luka's dad.
Scott Kerr from TIMEÂ shared the full story on hisÂ twitter feed, and the post has gone viral with 35K retweets and 65K likes. And it seems Luka isn't the only one to benefit from LEGO's great customer service. Â A great number of commenters shared similar stories.
Way to go LEGO!